In-Stock Sex Dolls Shipping
Our goal is to provide you with the best shipping options.
Order Processing Time: We typically process all orders within 24-48 business hours and ship within 48-72 business hours (excluding weekends and holidays).
Shipping Details for the United States:
1. Shipping Time: 3-5 business days.
2. Shipping Cost: Standard shipping is completely free.
* Note:
Due to distance, packages shipped to Hawaii and Alaska will incur a $200 charge.
There may be an additional delay of up to 2 business days beyond the standard 3-5 business days timeframe, depending on the time required to process and approve your order.
3. Carriers:
Doll: UPS, FedEx (Carrier is randomly assigned, customer selection and delivery to PO Boxes are not supported.)
Accessories: USPS, SpeedX, UNIUNI, GOFO, Yanwen, OnTrac, etc. (Carrier is randomly assigned, customer selection and delivery to PO Boxes are not supported.)
* Important Notes:
In general, dolls with a gross package weight over 23 KG will be shipped via FedEx, and those with a gross package weight under 22 KG will be shipped via UPS. If delivery to a pickup point is required, it is recommended to contact the support email for confirmation. PO Box addresses are not supported.
Shipping Details for Other Regions:
Japan, Singapore, Philippines, South Korea, Australia, New Zealand, Russia, Monaco, South Africa, Georgia, Kenya, Lesotho, Mauritania, Rwanda, Tanzania, Cape Verde, Montenegro, Cyprus, Liechtenstein, Hong Kong, Taiwan, Macau, Mexico.
1. Shipping Time: 10-12 business days (shipping time may be extended if customs inspections occur).
2. Shipping Cost: Fees vary depending on the destination country.
3. Carriers: UPS, 4PX
* Important Notes:
Due to shipping constraints, accessories cannot be purchased.
Your address might not be within the United States, and local authorities may impose additional customs duties, fees, or taxes that we cannot control. You will be responsible for these charges.
* Notice: We do not deliver to PO Boxes. To ensure your package is delivered smoothly, please provide a valid street address.
FAQ
Orders are typically processed within 24-48 business hours and shipped within 48-72 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible and notify you of any delays.
After your order is shipped, we will provide a tracking number. You can use this number on the carrier's website to check the status of your package. Please note that it is normal for the tracking information to not update for 1-3 business days while the package is in transit to the courier. If there is no update for an extended period, please contact us.
If your package is marked as delivered on the carrier’s website but you have not received it, please check locations such as your porch, backyard, garage, or any place where the package might have been left. Also, ask anyone who might have picked it up for you. If you still cannot find it, please contact the carrier and inform us so we can assist you in resolving the issue.
All products are thoroughly inspected and securely packaged before shipment. Upon receiving your package, please inspect it for any damage:
If the outer box is opened or the product’s packaging is damaged.
If the outer box has noticeable water stains.
In such cases, immediately take photos or videos as evidence and check the inner packaging for damage. File a claim with the carrier and contact us if further assistance is needed.
If you receive the wrong item, please promptly provide photos and videos to the carrier for a claim. Once confirmed, we will arrange for a replacement shipment.
To return an item, please contact us via email at service@tantaly.com. Do not refuse delivery or return the item without authorization, as the address on the package cannot be used for returns or exchanges. We will handle your request promptly based on your email. Please ensure the internal plastic packaging of the doll remains intact.
Contact Information
If you have any questions or need assistance, please contact us through the following means:
E-Mail: service@tantaly.com(Quick response)
Customer Service Hours: Weekdays: 24-hour response. Weekends/Holidays: 48-hour response.
