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Cancellation & Return

Right to cancel 

Customers have the right to cancel this contract before shipping without giving any reason.

To exercise the right to cancel, customers must inform us ( service@tantaly.com) of the decision to cancel this contract by a clear statement. 

Effects of cancellation 

If customers cancel this contract, we will reimburse to customers all payments received from customers.

We will make the reimbursement using the same means of payment as customers used for the initial transaction, unless customers have expressly agreed otherwise; in any event, customers will not incur any fees as a result of the reimbursement.

Right to return 

Customers have the right to return the goods within 14 days after receiving them without giving any reason.

The refund period will expire after 14 days from the day on which customers acquire, or a third party other than the carrier and indicated by customers acquires, physical possession of the goods.

If customers want to return the goods to us, customers shall send back the goods to our warehouse in the same condition in which it was received. There is no right of return when the packaging are no longer in their original, complete, undamaged and unused state.

The goods should be returned without undue delay and in any event not later than 14 days from the day on which customers receives the goods. The deadline is met if customers send back the goods before the period of 14 days has expired.

Effects of return

If customers have returned the goods to us, we will reimburse to customers all payments received from customers, except for the supplementary costs arising if customers chose a type of delivery other than standard shipping offered by us, without undue delay and in any event not later than 14 days from the day on which customer receives the goods.

We may withhold reimbursement until we have received the goods back or customers have supplied evidence of having sent back the goods, whichever is the earliest.

Customers will have to bear the direct cost of returning the goods. customers are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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