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Shopping at Tantaly is quick and easy. All products are in stock and ready for dispatch unless otherwise stated.
We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! We maintain the security of our systems and information: Your information is safe with us and even our employees cannot access it unless it is needed to serve you.
We accept payments with credit/debit cards (Visa, Master, Discover, American Express) and online payment (PayPal).
Tantaly uses Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.
Credit card payments fail for the following reasons: insufficient funds, purchase not authorized by the card owner, incorrect account/billing details, or expired credit card. If none of these issues apply, please contact Customer Service Representatives(service@tantaly.com) with your order number, name, and email address and we will email you to assist in processing your order.
If your order has not been shipped out, please contact our Customer Service Representatives(service@tantaly.com) with your order number. We will assist to change your order.

If your order is already in the shipping process, in that case, we will not be able to change your order
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.
Your card will be charged in USD.
Your privacy is incredibly important to us, and we understand that you might not want your mailman or roommate to know what you ordered. This is why all of our parcels are hermetically sealed and 100% discreet, we will ship your order in a plain cardboard box with no reference to Tantaly at all. On the outside of the box there are no pictures or text pointing to the content of the shipment.

This is what your package will look like, though the size will of course vary depending on your order:package
Sorry, we currently only support domestic orders in the United States, and international shipments will be available soon
Free shipping for all US orders
Our warehouse is located in chino, CA. We'll ship the dolls from California.
We usually process all orders within 24 hours on weekdays, and ship orders within 48 hours on weekdays. (Weekends and holidays are not considered as business days)

With UPS, FedEx and special express delivery channels, it will be fast, stable, safe to arrive at your door in 7-12 business days. (Under the influence of COVID-19, logistics may be slightly delayed)
Please allow 7-12 business days (Under the influence of COVID-19, logistics may be slightly delayed) for manufacturing and shipping from the date you place the order. This is an approximated time, exceptions may apply.(Weekends and holidays are not considered as business days)
When we ship your order, our system will send you the tracking number via email.

You can also track your package via this link:

Contact us ( service@tantaly.com) to make changes to your shipping address if your order has not already been shipped.

If it has been shipped already, we cannot change the shipping address.
Customers have the right to cancel this contract before shipping without giving any reason.

Order cancellations after shipment may incur a 15% of the order amount as restocking fee.

To exercise the right to cancel, customers must inform us ( service@tantaly.com) of the decision to cancel this contract by a clear statement. 
If customers cancel this contract, we will reimburse to customers all payments received from customers.

We will make the reimbursement using the same means of payment as customers used for the initial transaction, unless customers have expressly agreed otherwise; in any event, customers will not incur any fees as a result of the reimbursement.
Customers have the right to return the goods within 14 days after receiving them without giving any reason.

The refund period will expire after 14 days from the day on which customers acquire, or a third party other than the carrier and indicated by customers acquires, physical possession of the goods.

If customers want to return the goods to us, customers shall send back the goods to our warehouse in the same condition in which it was received. There is no right of return when the packaging are no longer in their original, complete, undamaged and unused state. 

The goods should be returned without undue delay and in any event not later than 14 days from the day on which customers receives the goods. The deadline is met if customers send back the goods before the period of 14 days has expired.
If the goods have returned the goods to us, we will reimburse to customers all payments received from customers, without undue delay.

Customers will have to bear the direct cost of returning the items. We may hold the refund until we receive the returned goods.
Tantaly only work with large manufacturers with more than 10 years of experience in dolls production, and we have a full set of qualification certification for our products.

certificate

factory

Tantaly only use Medical grade materials-TPE. Rest assured we don’t use hazardous ingredients or chemicals that cause harm. As you know, TPE materials is more elastic, soft, and totally safe, so it won’t cause harm on coming in contact with skin and delicate parts of the body. It is important to clean your product after each use.
Silicone and TPE are both high quality sex materials. Silicone is typically regarded as the more durable material and TPE as the most realistic.

Here are the main attributes of each material.

Silicone:
A bit harder than TPE but also more durable.
More expensive.
Easier to clean.
Safe for human contact.


TPE:
Skin-like material, with pores and goosebumps, just like real person
TPE is softer to the touch.
More realistic “jiggling” of body parts (breasts, ass, etc).
The material is more elastic
Less expensive.
Safe for human contact
It is easy to secrete oil, but the secretion is safe to human body
Less durable than Silicone - more care is required to clean and care for it properly.

Skin
TPE is a new type of silicone. It can be stretched and it is very soft. It has been proved to be safe for human after testing. The skin has purely natural gloss effect and smooth touch feeling. Our dolls can cater for vaginal intercourse and anal sex. All the cavities own real size and real properties as the real female has. In addition, TPE material also has advantages in price. Such a lifelike doll will leave you an amazing sex journey.
1.when you willing to improve your skills, it can use as a trainer;
2.when your wife/girlfriend not at your side, the doll will comfort you;
3.when your wife/girlfriend in Physiological period or pregnant, you may need a sex doll;
4.Also a sex dollcan as a special gift for couples who want to try threesome.
Lifelike channel
Life-Sized
Affordable price
Medical grade TPE materials
Convex particles
Super-realistic details
Plump round ass
Soft touch
Comfortable holding
Bouncing ass/tits, 3D design, charming curves

You can shop for some sexy lingerie, fetish wear or a kinky costume and other pieces of clothing to make your love doll looks Sexier. For most light weight dolls, Size XS or Size S for Women’ s clothing will do the job. But with a life-size doll like Jennifer and Candice, Size L or Size XL will be more appropriate.

Please do not wear dark clothes or clothes that stain easily, clothes please wash in advance, to ensure that the color will not fade, so as not to pollute the body of the sex doll.

Some dolls are front and back through, usually the drain hole is in the waist cross section The water can go in through the vagina or anus and out through the drain hole is in the waist cross section

Benefits:

1.The Masturbator can be rinsed directly to make it easier to wash

2. Ventilation, speed up the natural air drying speed, and reduce the growth of bacteria
drain hole1 drain hole2
Some dolls come with a internal metallic frame supporting their bodies. The metallic frame is critical as it provides a support for realistic movement and maintain the curve of the doll itself.
internal metallic frame
Compare to other brands and manufacturers, our advantages are as below:

More better after-sales service: We are putting our personnel, money, time into development, design, after-sales and other aspects to ensure that customers can get a pleasure shopping experience.

More higher quality: We supervise the production process from the beginning to the end to ensure that the production process and quality meets our strict quality standards.

More realistic details: We use the industry-leading machines, the most advanced material and carefully control all aspects of the process, including some very small details, such as the skin pattern.

More affordable price: We can provide affordable price.

In short, in the same material and same quality, we have more preferential prices than manufacturers, better after-sales service and more selection of the shape and body figure.
Compared with the most of other suppliers and manufacturers, the price of our doll is not more expensive, but compared with some suppliers, our dolls seem to be more expensive. However, this is because our product value for money, because we think that we should not provide our customers with rough, odorous, oily, damageable and harmful dolls which are made of cheap materials, we should not provide sex dolls that the weight and size do not match the shown picture or information. You know, the price usually determines quality. We always believe that a qualified love doll should be made of safe, high-quality, durable materials. Good sex dolls must have no odor, less oil, and apply more personality features. Our aim is guaranteeing high quality while provide users with a price exceeding their value.

Our factory has a production license issued by the government. All sex dolls are manufactured according to designated industry safety standards. The dolls materials are certified by CE, ROHS, FDA as safe and qualified TPE material.
Recently, Tantaly found that there are many scam sex doll shops on the Internet. Please note that low-quality dolls are made of cheap materials (even recycled TPE) that can be containing harmful chemicals and toxic, hazardous to health.

Please be alert if:
1.The same dolls are selling at a much lower price
2. Unknown and unrecognized brands
3. Shop that imitate the design of a famous brand

Please note that Tantaly only sells authentic dolls from large manufacturers with more than 10 years of experience in dolls production. All Tantaly dolls are trustworthy and purchasable.
There are two aspects to this question, one being for hygiene while the other for the longevity of the doll.

We recommend cleaning your doll directly after every use and dolls should be cleaned every 2-4 weeks as a minimum (Regardless of usage). This should be the perfect balance between hygiene and ensuring your dolllasts as long as possible.

Please clean your doll before it's very first use to remove factory residue.
If you want to give your love dolls the best possible care, we recommend using this essential kit:

Mild liquid soap or antibacterial soap
Water
Vaginal irrigator
Soft cloth (ideally microfibre)
Dry towel or chamois cloth
Talcum powder or corn starch
Squirt Water Bottle
Loofah on a Stick
pincers
Cleaning the sex doll can be done many ways. We recommend using warm water and mild soap or antibacterial soap to clean the sex doll before each use. You can do this either in the bath or shower.

The cleaning steps are as follows

1. Grab the sponge brush and coat it with warm water and antibacterial soap, ensuring it is thoroughly coated.
2. Push the sponge brush into the vagina or anus and move it around the orifice until it is thoroughly cleaned.
3. Remove the sponge brush, clean using warm water and repeat step 1 & 2 again.
4. Flush the vagina or anus with warm water until all soap is removed and thoroughly clean.
5. At this stage the vagina and anus should be cleaned and free of any bacteria. Dry the doll's skin with a soft cloth and let it dry naturally.
Ensuring your dolls and the tunnels dried fully is very important as it helps reduce bacterial growth

To dry the dolls, use a Soft Cloth to gently pat down the doll ’ s skin when wet. Do not apply too much pressure. Of course, when drying the tunnels, you can also use Tantaly reusable drying stick - Simply insert it into vagina or anus,and let it sit for 15-20 minutes to take out most of the moisture, then remove.(Do not use a hairdryer or any other heating device)

Once you have removed the bulk of moisture from the dolls, allow it to sit for an hour and full dry naturally. After this time you can apply the talcum powder or cornstarch to the dolls’ body(but only on the outside) to give it a nice fragrance and prevent the skin from becoming sticky. Do not apply talcum powder while your dolls is still wet.
•Do not use abrasive soaps or any other harsh cleaning products.
•Do not use chemicals, alcohol or any other general user stain removers.
•Avoid using use harsh materials or any sharp objects when cleaning the doll as this could lead to puncturing the skin.
•Do not use silicone based lubricants.
•Do not apply too much pressure to the doll’s skin when cleaning or drying the sex doll as again this could lead to a tear.
•Do not apply perfumes as these contain alcohol which is very harmful to your sex doll.
•Do not attempt to speed up drying by leaving the doll near aradiator, fire or any other heating device.
•Do not dress the sex doll in dark clothes or clothes that stain easily.
•Keep out of reach from children and pets.
•It is recommended to use original packing bags,sealed boxes, or frosted bags for storing sex doll. Store in a cool, dark place to ensure product longevity. Never store in direct sunlight.
•If the sex doll accidentally fell to the ground and the skin becomes dusty, wash it with mild liquid soap or antibacterial soap.
You have many options when it comes to storing the dolls.

• Dolls storage box
• frosted bags
• Original shipping box
• Storage bag

Storing the doll in a dry, dust-free environment that has access to fresh air is strongly advised.
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